Frequently Asked Questions

Why Did You Charge My Card Multiple Times?

This can happen when the billing address you submitted does not match the billing address on file with your bank.

Each time your card is attempted your bank will remove the money from your account as a pending authorization and set it aside for our system to capture. It may look like your card was charged more than once. These pending authorizations will be released by your bank usually within twenty four hours.

We will send you an email and attempt to call you regarding the address mismatch you should contact your bank and ensure the address they have on file is accurate.

If for any reason we are unable to match the addresses a three way call to the bank is an option to resolve.

As soon as we are able to successfully match your address and accept one of the pending authorizations we will ship your merchandise and the any outstanding authorizations will be returned to your account by your bank.

Can you send me a catalog?

We currently do not provided printed catalogs. We do however provide a digital catalog you can customize allowing you to print the portions you need. Custom Catalog

How Can I Create an Account?

An account will automatically be created for you when you check out. If you prefer you can create your account in advance of ordering by going to create account.

If you have already created an account but do not remember the log in credentials you can either checkout using the email address used in creating the account, and your order will automatically be linked, or you can reset your password by clicking here.

How Can I Reset My Password?

If you have forgotten your password click on the "your account" button at the top of the home page. Then click on the "request new password tab". You will be prompted to enter your email address. Do so and click submit and new password will be emailed to you.

What Method Of Payment Do You Accept?

We accept all major US credit cards; American Express, MasterCard, Visa and Discover. We will also accept a Company check, Cashier’s Check, Money Order, or a PayPal payment or Wire Transfer.

How Does Your Tiered Pricing Work?

Quantity pricing starts as low as 1 - 5 pieces, with increased discounts for quantities of 6 - 11, 12 to 60, and 60+. Quantity pricing applies when ordering items of the same BRAND regardless of SKU, size, or color.

How Can I Create A Re-Order For Blank Garments?

Log into your account

  • Click on "click here to view your order history"
  • Click on the order number you would like to re-order
  • Click on Re-order

Your shopping cart will populate with all products from your initial order. You can adjust quantities, remove goods, add goods and when satisfied checkout with your new order.

A screen will populate showing all of the garments on your previous print order. You will be able to edit the quantities

All other edits IE: different garments, colors, sizes, or specifics related to the print should be entered in the notes section.

A rep will review and send you out a quote you can check out from to create your new order.

Will My Order Ship Out Today?

Orders typically ship same day. However if you absolutely need your goods to ship same day it's a good idea to place your order in the morning as our east coast shipping locations shut down early!

How Long Will it Take to Receive My Order?

We ship from warehouses located all over the country so often times you will receive your order within 1-2 business days. It can take up to 7 business days to receive your order depending on the location we are shipping from and to. If you are in a rush and need your order by a specific date please indicate in your order comments and we will get back to you with a shipping estimate.

What Method of Shipping Will Be Used?

We use either USPS or UPS ground shipping. If you require faster shipping, please contact our customer service department at 866.79.BLANK

How Are Shipping Charges Calculated?

We know it's important to keep your shipping costs low! Orders over $99 will receive free ground shipping Often times orders have to split ship from multiple warehouses we never charge you over $9.95 shipping regardless of how many shipments it takes to deliver your order. If you order under $99 dollars you can count on a low shipping charge of $9.95. Remember all orders over $99 ship completely free of charge

Where is the rest of my order?

Don't be alarmed if you receive a package that does not contain your entire order. Because we ship from multiple locations you will likely receive your order in multiple shipments on different days. We will send you tracking when your first package ships and you can check back using the link in your tracking email to track all additional packages.

If it has been over seven days and you have not received the entirety of your order please fill out a missing goods report from your order history page, and we will investigate.

How Can I View and Use My Store Credit?

Log into your account. At the top of the page there is a tab titled stored credit. You will be able to view an accounting of any stored credit you have by clicking on that tab. To use your store credit simply create an order and checkout. Any store credit you have will automatically be applied to your order at checkout.

Do You Provide Samples?

At this time we are not set up to provide samples. We do however offer free returns!

Do You Charge Sales Tax?

We only charge sales tax if you have a billing or shipping address located in California. If you are located in California, and you are a tax exempt reseller, please notate your reseller number under order comments at checkout. We will email you requesting a copy of your resale certificate and after verifying your status we will refund any tax charge and mark your account tax exempt for future orders.