- Missing Goods
- Garment Pricing
- Blank Sample Pricing
- Blank Re-Orders
- Payments Policy
- Defective Claims
- Return Policy
- Restocking Fees
- Manufacturer Specifications
- Cancellation/Order Change Policy
- Back-orders Policy
- Sales Tax
Do not be alarmed if you receive a package that does not contain your entire order. Because we ship out of more than one warehouse it is quite likely that you will receive the balance of your order within the next few days. Please check your order history for additional tracking numbers. If you receive incorrect goods or you only receive a portion of your order, Please follow the instructions below within 30 days of your order arriving to inform us of your missing goods.
If you elect to ship your goods to a third party, such as a printer, rather than receive them yourself, and a dispute arises regarding missing or incorrectly shipped goods within the allotted 30 days, we will do our best to investigate. The resolution will be determined based on our shipping records.
Visit your order history page. View your order history then click on the order for which you are missing goods. Click on report missing items and then fill out the form.
Please be sure to include ALL MISSING GOODS on your missing goods claim. We are only able to investigate one missing goods claim per order.
Orders over $99 will receive free ground shipping
Low Flat Rate Shipping.
We know it's important to keep your shipping costs low! Often times orders have to split ship from multiple warehouses we never charge you over $9.95 shipping regardless of how many shipments it takes to deliver your order. If you order under $99 dollars you can count on a low shipping charge of $9.95. Remember all orders over $99 ship completely free of charge
SHIPPING TIME FRAMES
Orders typically ship next business day, or sooner. Because we ship from different warehouses, depending upon what you purchase, your items may arrive separately, and on different days and/or times.
Domestic ground deliveries often arrive as soon as next day and usually arrive within 3-7 business days from the time they are shipped.
We do not normally require signature for delivery but may elect to do so depending on the shipping address. Please let us know if you will not be available to sign for your package. Shipping times may be increased during the holidays depending on the carrier. If you need your order by a date prior to the 3-7 business day time frame, please proceed with the expedited shipping instructions listed below.
METHOD OF SHIPMENT
Standard orders ship UPS Ground. Expedited shipping is possible for an additional charge.
If you would like expedited shipping please specify the exact method of shipping you would like in the order comments at checkout. The additional charges for the method you’ve selected will be added to your order and you will be sent a revised invoice.
In the instance your order has to come from multiple locations we will require that you approve the expedited shipping charges prior to shipping your order.
Shirtcotton.com will not be responsible for shipping delays caused by a carrier. We do not require signature for delivery, and will not be held responsible for a missing package showing by the carrier to have been delivered to the address provided. If you would like to sign for your package please notate so under order comments when checking out. Shipping carriers do occasionally require signature for delivery based on the drivers discretion. If this happens most carriers will leave you a notice of attempted delivery and a method for retrieving your package before returning the package undeliverable. A drivers discretion to require a signature from the recipient is out of shirtcotton.com's control, packages returned undeliverable fall under the shirtcotton.com Undeliverable Orders policy.
Domestic shipping includes all of the Contiguous United States, and specifically excludes all outlying states or territories including but not limited to Hawaii, Alaska, Puerto Rico, and Guam.
International shipping includes all outlying states and territories of the United States including but not limited to Alaska, Hawaii, Puerto Rico, and Guam.
Because we must ship international orders to our hub for consolidation we have an order minimum of $250. At this time we do not ship sample orders internationally.
METHOD OF SHIPMENT
By default orders ship UPS ground or parcel post
Undeliverable orders are usually sent back to our warehouse after three delivery attempts. Upon receiving the goods we will check them in and issue you a refund less shipping costs. If you would like your order sent back out please simply create a re-order on your Order History page
Tiered pricing is based on brand You will receive automatically calculated quantity discounts based on the number of items of the same brand you have ordered. You CAN mix and match color, size, and SKU to receive your quantity discount. Pricing is subject to change!
In order to provide the largest possible selection we list thousands of products for sale! We list our products based on pricing provided to us by our manufacturers. Because there are so many products available and because pricing fluctuates weekly, occasionally the listed price is not accurate. If pricing is not accurate for a product you have on order we will notify you of the price change prior to processing your credit card and we will give you the option to cancel your order.
Coupon discounts are only valid on regularly priced merchandise, and cannot be combined with additional offers or sales. Coupon usage is specifically excluded for sample orders.
We will provide you blank samples at our sixty plus piece pricing tier. At checkout specify in your order comments "sample order please price accordingly". We will charge you the full amount of your order, and then issue you store credit for the difference to be used towards your larger purchase. If you have ordered samples from us in the past and have not placed a subsequent order for one or more of the sampled products, we will not grant you sample pricing again. You will not be granted sample pricing on the same good twice.
Easily create a Re-Order from any past order by logging in to your account Click on the order number you would like to duplicate. Select Reorder from the list.
You will have the option to add, edit or remove items from your cart and then proceed to checkout.
Visa®, MasterCard®, Discover®, and AMEX®, Pay Pal and Wire Transfers. Wire transfers for orders less than $1000.00 USD are subject to a $25 USD wire transfer fee.
Your card may be declined for one of two reasons
1. Straight Decline – Funds are not available at the time the card is attempted
What to expect
We will reach out to you and make you aware of the issue and continue to attempt the card. If we are successful we will ship your order.
2. AVS Mismatch – The billing address you submitted does not match the billing address on file with your bank. This could be as simple as a formatting error.
What to expect
Each time your card is attempted and the address match system fails, your bank will remove the money from your account as a pending authorization and set it aside for our system to capture. It may look like your card was charged more than once. These pending authorizations will be released by your bank usually within twenty four hours.
We will send you an email and attempt to call you regarding the address mismatch you should contact your bank and ensure the address they have on file is accurate.
If for any reason we are unable to match the addresses a three way call to the bank is an option to resolve.
As soon as we are able to successfully match your address and accept one of the pending authorizations we will ship your merchandise.
It is our goal to leave you completely satisfied with your purchase. For that reason we have a process for claims and returns. Due to limitations outside of our control there are certain time frames that must be met.
If you decide to charge back your order we will pursue the order balance along with all fees incurred through collections and you will forfeit your right to a claim.
If you believe your goods are outside of Manufacturer Specifications and could be considered defective, please follow the instructions listed below. Unfortunately we are unable to investigate defective claims after garments been altered, washed or worn.
Claims for defective garments must be made within 7 days from the date you receive your order. We are unable to investigate claims for defective garments after 7 days.
To initiate a defective garments claim please visit your Order History click on the order containing the defective item/s select report defective items from the drop down, fill out and submit the form.
Our goal is to leave you completely satisfied with not only your order but your entire experience at shirtcotton.com. If for any reason at all you decide you are not happy with your purchase please do not hesitate to follow the instructions below and create a return.
You can initiate a return by visiting your order history page. Please be sure to include ALL ITEMS you’d like to return as shirtcotton.com only authorizes one return per order. Upon receipt of your return request, we will email you a Return Authorization number and a shipping label along with instructions to correctly complete your return.
Returns must be authorized by shirtcotton.com. Returns must be initiated within 14 days of order receipt. Authorized returns must be shipped according to shirtcotton.com’s instructions 30 days of request.
If you received free shipping on an order you are returning, the cost to ship you the goods initially will be deducted from your refund.
Printed, altered, worn, or washed garments may not be returned. We cannot accept returns on items or brands labeled "Drop Ship" because these items ship directly from the manufacturer.
Shipping charges are non-refundable.
In most cases, shirtcotton.com will authorize returns; however we reserve the right not to authorize returns
It is up to the individual customer to verify manufacturer sizing prior to ordering. Variation in garment color texture or size is out of our control. If you believe your garments are outside of manufacturer specification and have not yet been printed or otherwise decorated you can open a Defective Claim.
If your goods are not defective, have not been printed or otherwise decorated, and you are unhappy with the manufacturer specifications you can return the goods by following instructions in our Return Policy.
Blank Order Cancellations
At shirtcotton.com we do everything we can to ship as soon as we receive your order. For this reason we are rarely able to change or cancel an order after it has been placed.
Order changes can only be made prior to shipment. Once an order has shipped, out of stock or back ordered items may not be replaced or exchanged.
You will receive a refund or store credit for the out of stock items which you can use to purchase replacement colors or sizes. Store credits and refunds will be issued within seven business days from the date of order cancellation.
Shirtcotton.com reserves the right to cancel your order prior to charging your credit card.
Occasionally items ordered will be out of stock or on "back order". Under Standard policy shirtcotton does not back order. Back orders are part of this industry; however, shirtcotton will not hold you responsible for these unavailable items.
We will notify you via email if an item is unavailable. You have the option to respond and let us know if you would like the item replaced with something else, or if you would prefer to cancel your order.
If we do not here back from you within 24 hours we will remove the out of stock goods from your order and ship the remainder of your order. Your credit card will only be charged for the available items. If your order must ship complete please notate ship complete in the order comments section at checkout.
Your privacy and security is important to shirtcotton. We use SSL encryption technology that works with most internet browsers in order to ensure that only Authorize.net can read a customer's personal information. The information we maintain in your customer file is used for customer service resolutions. We do not sell or license any personal information about you to a third party.
All orders with a California bill to or ship to address will be charged sales tax. If you are a tax exempt wholesale buyer or should not be charged tax for any other reason and you have either a California ship to or bill to address, please list you reason under order comments and we will further instruct you as to what needs to be done so as to avoid the tax.